Last Updated: June 30, 2024

Welcome to ByTheMarina Graphic Design (“we”, “us”, or “our”). We are thrilled to have the opportunity to work with you. Our commitment to delivering exceptional design services is matched only by our dedication to providing an outstanding customer experience. To ensure that we meet and exceed your expectations, we have established a comprehensive set of policies that guide our interactions and business practices.

Our Mission
At ByTheMarina Graphic Design, our mission is to create visually compelling and effective designs that bring our clients’ visions to life. We strive to understand your unique needs and deliver tailored solutions that enhance your brand and achieve your goals.

Our Commitment to You
1. Quality and Excellence: We are dedicated to producing high-quality designs that meet your specifications and exceed your expectations.
2. Transparency and Communication: We maintain open and honest communication throughout the design process, ensuring that you are informed and involved at every stage.
3. Timeliness and Reliability: We respect your time and deadlines, delivering projects on schedule and with consistent reliability.
4. Customer Satisfaction: Your satisfaction is our top priority. We are committed to providing exceptional service and addressing any concerns promptly and effectively.
5. Professionalism and Integrity: We conduct our business with the utmost professionalism and integrity, treating every client with respect and fairness.

Purpose of This Policy Document
This customer policy document is designed to provide you with a clear understanding of our procedures, expectations, and the standards we uphold. It aims to:
1. Outline the terms and conditions of our services.
2. Clarify the roles and responsibilities of both ByTheMarina Graphic Design and our clients.
3. Ensure a smooth and productive collaboration.
4. Promote transparency and trust in our business relationships.
We encourage you to review these policies carefully and to reach out to us with any questions or concerns. Your feedback is invaluable to us, and we are always here to assist you in any way we can.
Thank you for choosing ByTheMarina Graphic Design. We look forward to creating remarkable designs together and building a successful partnership. Please contact us with any questions or concerns at marina.lifestylee@gmail.com.

1. How you will receive our digital products and product designs:
a. The customer will receive all digital products and product designs as digital files via email to ensure the quality of the files downloaded by the customer are maximized.
b. Available file formats include JPG, PDF, PNG, and SVG.
c. The customer may utilize the digital products, product designs, and source files in any way they wish.
d. Customer responsibilities include providing us with accurate and necessary dimensions for each individual digital product or product design to ensure high quality graphics. The customer is also responsible for providing the correct file format required for their use.
e. If the customer wishes to utilize our digital products or product designs by ordering physical prints, the customer is responsible for sending the digital files to the print company of their choice to be produced. Please be aware of print bleed areas and un-printable borders to ensure the entire graphic is accurately printed. We highly recommend ordering a sample of each product before placing a bulk order to ensure your satisfaction in the quality of the product.

2. How you will receive our custom products:
a. The customer will receive all custom products as physical items shipped to the customers provided address.
b. All custom products will be ordered by us and produced and shipped by our production partner, Printify.
c. Printify is responsible for the production and shipment of your ordered product. We do not handle the physical product at any point in the creating, ordering, production, or shipment processes.
d. Customer responsibilities include providing us with an accurate shipping address.
e. The customer will be charged a $15 service fee for each separate order, despite the number of products in each order.
f. Brands, materials, colors, print areas, and size options will be discussed with the customer to ensure the highest quality products and satisfaction. We use all products listed in Printfy’s catalogue that can be found at https://printify.com/app/products.
g. See “Apparel” and “Accessory” sheets to view general product availability. Availability of all products depend on Printify’s current stock. Pricing varies based on brand, material, color, size, and print area utilized.

KEEP IN MIND:
ByTheMarina Graphic Design utilizes Printify as our production partner to produce and ship custom products. We are not responsible for mis-prints, damaged prints, incorrect products, incorrect brands, incorrect sizes, incorrect colors, shipping issues, and shipping damages to the products produced by Printify or the customers print company of choice. This is due to the fact that all print companies produce the product and ship directly to the customer. ByTheMarina Graphic Design does not physically produce the product, handle the product, or ship the product. However, we will work with you to alter your designs as needed to maximize your satisfaction on our end. We highly recommend ordering samples first to ensure satisfaction of the final products.

Sincerely,
Marina Zimmerman
Owner & Founder
ByTheMarina Graphic Design